Thank you for shopping with BellaCha. We are committed to delivering your orders safely and efficiently. This Shipping Policy explains our shipping process, delivery timelines, and related terms.
1. Order Processing
- Orders are usually processed within 1–3 business days after payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- You will receive an order confirmation and shipping updates via email or phone once your order is dispatched.
2. Shipping Coverage
BellaCha currently ships across various locations in India. Delivery availability may vary depending on courier service coverage.
3. Delivery Timeline
Estimated delivery timelines:
- Metro Cities: 3–7 business days
- Other Locations: 5–10 business days
Delivery timelines are estimates and may vary due to:
- Weather conditions
- Courier delays
- Festivals or public holidays
- Remote area accessibility
4. Shipping Charges
- Shipping charges, if applicable, will be displayed at checkout before payment.
- BellaCha may offer free shipping on selected orders, promotional offers, or minimum purchase values.
5. Order Tracking
Once your order is shipped, tracking details may be shared through email, SMS, or WhatsApp (if applicable).
6. Delayed or Failed Deliveries
BellaCha is not responsible for delays caused by:
- Incorrect shipping address provided by the customer
- Customer unavailability during delivery
- Courier partner issues or unforeseen circumstances
If delivery fails due to incorrect information provided by the customer, additional shipping charges may apply for re-delivery.
7. Damaged Packages
If your package arrives damaged:
- Please contact us within 24 hours of delivery
- Share clear photos of the package and product
- We will review the issue and provide appropriate support
8. International Shipping
Currently, BellaCha does not offer international shipping.
9. Contact Us
For shipping-related queries, please contact:
Kutul Sahi Road, Barasat, North 24 Parganas, West Bengal – 700127, India
+91 75958 66899
support@bellacha.in
