At BellaCha, we are committed to protecting your privacy and ensuring secure transactions. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and use our services.
1. Information We Collect
Personal Information
- Name
- Email address
- Phone number
- Billing and shipping address
Transaction Information
- Order details
- Payment status
Technical Information
- IP address
- Browser type
- Device information
- Cookies and usage data
2. How We Use Your Information
- Process and fulfill orders
- Provide customer support
- Send order updates and service-related communication
- Improve website performance and user experience
- Send promotional offers (only with your consent)
- Prevent fraud and ensure platform security
3. Payment Security
We prioritize secure payment processing for all transactions.
- We do not store your debit/credit card details, UPI credentials, or net banking information.
- All payments are processed through secure third-party payment gateways such as Razorpay, PayU, or Stripe.
- These payment gateways comply with PCI-DSS (Payment Card Industry Data Security Standard) to ensure safe and encrypted transactions.
4. Cookies Policy
We use cookies to:
- Enhance user experience
- Store preferences
- Analyze website traffic
You can disable cookies through your browser settings if you prefer.
5. Sharing of Information
We do not sell, trade, or rent your personal information.
- Payment gateway providers
- Logistics and delivery partners
- IT and website service providers
These parties are obligated to maintain confidentiality and security.
6. Data Retention
We retain your personal information only for as long as necessary:
- To fulfill orders and provide services
- To comply with legal and regulatory obligations
- To resolve disputes and enforce policies
7. Your Rights
- Access your personal data
- Request correction or deletion
- Withdraw consent for marketing communications
To exercise your rights, contact us using the details below.
8. Legal Compliance
This Privacy Policy complies with applicable Indian laws, including the Information Technology Act, 2000 and relevant rules regarding data protection and electronic transactions.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
10. Consent
By using our website, you consent to this Privacy Policy and agree to its terms.
11. Changes to This Policy
BellaCha reserves the right to update or modify this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.
12. Contact Us
Kutul Sahi Road, Barasat, North 24 Parganas, West Bengal – 700124, India
+91 75958 66899
support@bellacha.in
