At BellaCha, we aim to provide a smooth and hassle-free shopping experience. This policy outlines our cancellation, return, and refund terms.
1. Order Cancellation
- Orders can be cancelled within 24 hours of placing the order or before dispatch, whichever is earlier.
- Once the order has been shipped, cancellation requests will not be accepted.
2. Returns Eligibility
We accept returns only if:
- The product is damaged, defective, or incorrect
- The return request is raised within 3 days of delivery
- The product is unused and returned with original packaging and tags
3. Non-Returnable Items
- Used or damaged products caused by customer handling
- Products without original packaging or tags
- Personal care or hygiene-related items (if applicable)
4. Refund Process
- Once the returned product is received and inspected, the refund process will be initiated.
- Refunds will be credited to the original payment method used during purchase.
- The refund process may take 5–7 working days depending on your bank or payment provider.
5. Late or Missing Refunds
If you have not received your refund:
- Check your bank account again
- Contact your payment provider or bank
- If the issue is still unresolved, contact us for assistance
6. Shipping Charges
Shipping charges are non-refundable unless the return is due to our error, such as a damaged, defective, or incorrect product.
7. Contact for Returns & Refunds
To request a cancellation, return, or refund, contact us:
Kutul Sahi Road, Barasat, North 24 Parganas, West Bengal – 700127, India
+91 75958 66899
support@bellacha.in
